Terms and conditions rent a car

Documents required to take over the car

  • Valid identity card or passport
  • Valid national or international driving license

Rental price – Guarantee

The price is the one established after the online or telephone reservation and stipulated in the contract.

The guarantee is established depending on the reserved car and its value starts from 100 EURO, the amount that will be fully refunded upon return of the undamaged car at the place, date and time predetermined in the contract.

Payment is made in full when taking over the vehicle, at the time of signing the contract by the customer.

Payment can be made in cash or card when picking up the car – RON, EUR, USD calculated in RON at the BNR exchange rate

from the day of signing the rental contract or directly on the site at the time of booking.

All displayed rates include VAT.

The client has the obligation:

  • Hold a national or international driving license valid for at least 3 years and have a minimum age of 24 years
  • To respect all the traffic rules applied on the Romanian territory
  • Do not drive under the influence of alcohol, drugs or other prohibited substances
  • Let the tenant know if the car has problems. All interventions on the car must be made with the consent of the tenant in a service approved by him.

The client will have to answer for:

  • Payment of fines and penalties received during the period when the vehicle is rented.
  • Damage caused by improper use of the rented car;
  • Damage to spare parts, covers or other property in the vehicle

Ensuring

The cars that ARC DRIVE rent a car provides you have insurance:

  • Compulsory RCA insurance
  • Helmet (with deductible 500 euro),
  • Rovinieta, winter tires, airport tax included in the rental price.

The client will have to answer for:

  • Payment of fines and penalties received during the period when the vehicle is rented.
  • Damage caused by improper use of the rented car;
  • Damage to spare parts, covers or other property in the vehicle

Handing over and taking over the car:

Handing over and taking over the car:

  • The car is delivered clean inside / outside and with a fuel level of 1/2 or 1/1.
  • Delivery – pick up of the car in Cluj or at Cluj – Napoca International Airport is free during working hours, from Monday to Sunday between 08:00 – 20:00, outside of which a fee of 15 EURO is charged.
  • Handing over and taking over in another area can be done under the conditions in which an additional fee is charged.

Returning the car

  • The customer is asked to contact the ARC Drive rent a car company at least 2 hours before handing over the car
  • The car will be handed over with the level of fuel with which it was taken.
  • If the car is not clean, a fee of 30 RON is charged for performing this service
  • If the period established for return is exceeded by 3 hours without the consent of the ARC Drive rent a car company, another day is calculated.

General conditions

The client bears all the expenses related to the restoration of the documents, keys, accessories in case they are lost through his fault.

The average km included in the rental fee is 300 km / day.

The extension of the rental contract can be done only with the consent of the lessor, at least 24 hours before its expiration and only within the availability of the vehicle.

ARC Drive rent a car does not allow crossing the borders with the company’s vehicles without this being stipulated in the rental contract.

The additional driver must be mentioned in the rental contract and must fully comply with the terms and conditions of ARC Drive rent a car.

It is mandatory to immediately communicate any technical failure and follow the instructions received from the car rental company.

The client has the obligation to inform immediately, within a maximum of 12 hours, in writing and verbally, in case of loss or theft of the registration certificate / temporary circulation authorization, of the keys and / or remote controls of the vehicle;

The customer has the obligation to communicate urgently, in writing and verbally, the theft of the vehicle or of some parts or parts of it, as well as any damage caused to the vehicle;

The client has the obligation to immediately notify the occurrence of a defect or the occurrence of an accident and to follow the instructions of the ARC DRIVE rent a car company.

Additional information regarding the rental conditions can be obtained by phone: 0745553854 or email: office @ arcdrive. ro .